The delivery dates solely depend on your country of origin – for US, UK, and EU you shall expect your order to be fulfilled within 1-2 from the point where you place your order, and delivered to you within the span of 2-7 days. Information on delivery may vary for other countries.
There are no tax fees for such countries as US, UK, and within the EU, though some states in US may require to pay tax, hence be aware of the additional customs fees in your state or country. The number of fees can vary according to the laws of your place of residence! Additional fees are not included in the price of our products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
We work with only with reputable delivery services such as UPS, USPS, FedEX, DHL, and etc., and you’re sure to get your order delivered to you within 2-7 days from placing it (may vary according to your country of residence).
All of our products are designed under the Montessori method, meaning that such pieces as the triangle, arch, slide, and net are suitable for use for children ages 6 months and up to 7 years old, where for such sets as the 3-in1 Jungle Gym Set and the Playground House, the age jumps from 1 to 12 years old.
The maximum bearing capacity of our products is 2 children at once with the total weight not exceeding 50kg. All of our products had been weight-tested by adults, so are sure not to collapse under a child.
The first goods for children in the concept of the Goodevas brand appeared in 2017. The birthplace of the brand is a beautiful country in Eastern Europe – Ukraine, in the capital city – Kiyv. We decided to produce the first goods from experienced manufacturers and thought that this way we could get the best quality. The third-party manufacturer could not resist our constant desire to improve the product and we decided that no one would make our products better than us. You can read our full story in the About Us section of our website.
All of our products are made from hardwood, carefully polished and appropriately covered in natural linen oil and beeswax, meaning that even though they are perfectly fine to be used outdoors, when stored indoors and handled with care, you pretty much have a guarantee of them lasting at least through the age category that we place our products in – 6.5 years, if used from age of 6 months and up to 7 years old.
The assembly process usually takes not more than 30 minutes; the easy-to-follow construction guide is already included in every package, though if you do have any outstanding questions – feel free to contact our support at firstname.lastname@example.org. We already have video guides for the Snake Ladder and the Playground House on our website already, but we’re sure to add more content soon!
We have a dedicated customer support team and you can always text to email@example.com, were we’d provide you with an answer to all of your questions within 24 hours (excluding weekends). You can also call us with the phone number provided on the website, and we’re sure to answer!